ENTERPRISE KNOWLEDGE AND EXPERT WORKFLOWS
Amplify expert capability, not replace it.
ETA is an enterprise intelligence twin for organisations whose customer service, technical work or operations depend on specialist knowledge. It connects approved information, source-aware assistance, permissions, expert review and business workflows in a governed environment.
From US$19,100
Final knowledge scope, integrations, hardware, deployment, support and tax are confirmed in the proposal. This preview price is not a monthly subscription.
Start an ETA Pilot Explore the Architecture
REFERENCE HARDWARE FORM
A reference for governed enterprise deployment.
ETA can be deployed with an approved combination of knowledge services, connected systems and project-specific infrastructure. This image illustrates a possible equipment form, not the standard ETA configuration. Exact hardware, capacity, security controls and service scope are confirmed in the project proposal.
Hardware appearance is a reference, not a universal configuration or performance guarantee.
The Problem
When critical knowledge remains in files, systems and the experience of a few specialists, routine work becomes slow and inconsistent. Experts spend time finding information and repeating answers, while less experienced staff struggle to judge which source is current or when an issue requires escalation.
What ETA Provides
- Structured enterprise knowledge and retrieval.
- Source-aware answers and working drafts.
- Access controls by user, role, content and scenario.
- Escalation for uncertainty, sensitivity or higher risk.
- Expert review and final approval.
- Scoped connections to CRM, ERP, email, messaging and other approved systems.
- Records of sources, outputs, reviews, actions and versions where configured.
- Private or higher-governance deployment options where required and scoped.
Governed Workflow
Identify the user → apply access rules → retrieve approved knowledge → prepare an output → escalate or review where required → perform an authorised action → retain the agreed record.
Typical Starting Scenarios
- Technical and product inquiry support.
- Internal knowledge access across teams.
- Expert-reviewed customer or partner responses.
- Controlled drafting from policies, standards and technical files.
- Service workflows that require evidence, approval and follow-through.
Human Responsibility
ETA supports retrieval, drafting, review and authorised workflow actions. It does not make every decision automatically. Technical commitments, pricing, compliance statements and other material outputs can remain subject to the responsible expert or business owner.
Deployment Approach
- Select one expert-intensive workflow.
- Identify source material, users, permissions and reviewers.
- Define what the agent may answer, draft, route or execute.
- Test representative and high-risk cases.
- Pilot with a controlled user group.
- Expand after acceptance and operating ownership are clear.
Optional Starter Website
A starter company website may be included where a public or partner-facing access point is needed. It remains an implementation component, with scope confirmed in the proposal.
FAQ
Is ETA a document chatbot?
No. Knowledge retrieval may be part of the solution, but ETA also addresses roles, permissions, expert review, traceability and workflow integration.
Does ETA replace our ERP or CRM?
No. Existing systems remain authoritative according to the agreed architecture. ETA may connect to approved systems and support work across them.
Can ETA be privately deployed?
Private or higher-governance deployment options can be evaluated during scoping. The architecture depends on the customer’s data, systems and governance requirements.